Returns & Exchange policy
- Items must be returned in their original packaging
- All tags must still be attached to the unworn item/s
- Items must not contain any evidence of wear or damage, stains or odors.
- Underwear or swimwear cannot be exchanged or returned it’s considered an intimate item and is a final sale
We will accept returns within 15 days and offer full refund to your original payment method on all full priced items from the date of your delivery.
Sometimes the fit isn’t right, so here at your D&A shop we’re happy to accept exchanges on any garment that is unworn and still fitted with all labels within 30 days.
Feel free to reach out to our customer service team emailing us directly to email@example.com should you have any concerns around getting your return or exchange product back to us, we will be happy to help.
How Long Will My Return Take to Process
Once your returned merchandise has arrived to our facilities, we will refund or despatch your exchange within 2-3 business days. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
If you’re returning something faulty, damaged or soiled please contact firstname.lastname@example.org
prior to sending any return.
Helpful Hint: Keep your proof of postage and ship your return along with a tracking number
Bank holidays and public holidays are for resting, so any next day deliveries placed on these days will be despatched on the next working day and delivered to the customer the following day.
For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination.
Please make sure that the shipping address is correct as we’re unable to redirect orders once they’re on their way to you.
Your security is important to us, so before we can dispatch your purchase we may need you to confirm your details with your card issuer. Delays aren’t fun for anyone so we’ll do our best to make it quick.
Our delivery time starts from the moment an order is accepted. This includes a 24 period where your items will be processed and dispatched by our team members. Please note this can take longer during our sale periods, when it may take up to 48 hours for shipments to be dispatched.
Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.
Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in we’ll make sure we leave a card so that a re-delivery can be arranged by our carrier.
If the receiver gives the courier authority to deliver without a signature or the receiver gives the courier authority to leave, Your D&A shop is not held liable in the event the parcel goes missing. Further, D&A will not be able to refund or resend the parcel. We appreciate your understanding.